At Framesicle™, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your digital photo frame, we're here to help.

Returns & Refunds

• Eligibility: We accept returns and offer refunds within 30 days from the date of purchase. To qualify for a return, the product must be in its original condition, unused, and in the original packaging.
• How to Return: To initiate a return, please contact our customer service team at [customer support email] with your order number and reason for return. We'll provide you with return instructions.
• Refund Process: Once we receive the returned product and confirm it meets the return criteria, we will process your refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

Non-Refundable Items

• Products that have been damaged due to misuse or accidental damage.
• Products purchased more than 30 days ago.
• Items that have been opened or used and are not in resalable condition.

Exchanges

If you received a defective or damaged item, please contact us within 7 days of delivery for an exchange or replacement. We'll cover the cost of return shipping in these cases.

Shipping Costs

Shipping fees for returns are the responsibility of the customer unless the product is defective or the wrong item was shipped.